High Intent

After the Handshake: A New Contract Between Customer Success and Marketing

Justin Rubner Season 1 Episode 2

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0:00 | 42:43

Host Justin Rubner talks with customer success guru Aaron Thompson, CEO of CS consultancy Red Slacks and the former CRO and instructor of SuccessHACKER. 

Topics discussed:

  • The lack of collaboration between marketing and customer success
  • How AI can help ID references
  • How marketing and sales should align to drive expansion
  • What CS REALLY thinks about marketing